Landlord Guide

Step 1 - Valuation

Letting your property in the shortest time, achieving the best rent, from quality tenants, should be your aim. From the moment your property is marketed, it is vital that your property is priced correctly as first impressions count. A vast amount of valuations are carried out every month, by our expert valuers giving us accurate and unrivalled knowledge of all property values in your region.
This is why, for all our clients’ properties we are consistently achieving the asking price.

Step 2 – Choose the Right Service

Depending on how much involvement you are able to have as a landlord, there are a variety of options available:

  •  Introduction and Tenancy Service


  •  Rent Collection Service


  • Complete Property Management Service


Please click on link to see what each service includes.

Step 3 - Presentation of Your Property

The presentation of your property is critical in order to make a good first impression and successful sale. Address any DIY jobs that need attention, also where essential add a fresh coat of paint.  It’s very helpful to declutter rooms to make them appear bigger. In just one visit our professional Photographer will take pictures to produce 360° tours, create floorplans and prepare comprehensive property descriptions.

The First Impression
High presentation maximises the interest and value of your property
bigmove take pride to ensure your property is presented in the best possible way. One of our professional photographers visit every property we are entrusted with in order to create the perfect picture to make your property stand out from the crowd.
Our unique marketing includes showcasing your property in prominent window displays, photographs, virtual tours, colour floorplans and a location map are created for your property which will be marketed online with, and

Space and Lighting
Keep windows bare to let in as much light as possible and clean inside and out, also remove any net curtains or pull to the side and lift up any blinds.
We recommend positioning the sofa against the wall, as this allows the size of the room to be emphasised, producing a better and attractive photo. It is important to ensure any doors are not prevented from opening from furniture or items stored behind. This gives the photographer space to stand with the door wide open, which allows him to capture more of the room.
For the 360’ virtual tours, it is mainly important that the two most attractive rooms are well organised.

Present Your Home in the Best Way
Appling these rules will dramatically increase the sale of your home.

Inside Property

  •  Keep all washing up and washing up equipment out of sight, including: kitchen towels, oven mittens, toothbrushes, shampoos etc. Clear all kitchen and bathroom surfaces.


  • All toys, catalogues, magazines, laundry, carrier bags, tissue boxes etc. should be removed out of sight.


  •  All items with strongly coloured packaging including: food products and items with easily recognisable logos should be removed out of sight.


  •  Ensure all light bulbs work, especially all spot lights, chandeliers and above the cooker. Hide away all cables and wires, except for lamps, if essential disconnect all appliances.


  • Ensure all bed linen is neat and not creased and chose a light neutral colour.


  •  Fresh flowers, vegetables and fruit are always beneficial.


  • Remove any dead plants.


Outside Areas

  •  Ensure the outdoor seating area is kept prepared at all times.


  •  Take away any washing lines and loose covers.


  •  Trim the lawn and clear up leaves.


  •  Place outdoor rubbish and recycling bins out of sight


Step 4 - Unique Marketing

Remember to make a first impression, you only get one chance, this is why our state of the art marketing campaigns ensure maximum exposure for your property. Capturing quality professional photography and uniquely enhancing images of your property online and with printed media encourages more buyers to view,
often resulting in a higher sale price.

Step 5 - Accompanied Viewings

In order to maximise viewing opportunities for your property we have longer office opening times so that viewings can be arranged for after work and at weekends. In relation to the market conditions our valuers will advise you on the best marketing method for your specific property. To maximise interest we may also suggest an open day or a block viewing and we use our expertise to help sell your property and have accompanied viewings.
Our offices are open from 9am-7pm Monday to Thursday, 9am-6pm on Fridays and 9am-4pm on Saturdays.  In addition, our phone lines are open from 8am-10pm, 7 days a week and we also offer accompanied viewings 7 days a week when required.

Step 6 – Receiving Offers

We will inform you both in writing and verbally as soon as an offer is received.
We will check the tenant's ability to proceed before you decide whether to accept the offer and any conditions of the offer will also be forwarded to you in writing.

Step 7 - Letting Process

We will begin the letting progression once you have accepted an offer. We will deal with all of the communication and administration work prior to your tenants moving in to the property.
We also employ a team of in-house chosen letting consultants to run the process as smoothly as possible. Our letting consultants are very proactive and are always contactable to communicate when required, which supports our clients throughout the process.

Step 8 - Tenants' Tenancy Commences

Your tenants move in and your tenancy has begun!
Should you have any further queries or questions our friendly staff will be more than happy to assist.


Landlords Advice:

New to this? Don’t know where to start we are here to make your life simpler!

We understand there may be so many questions going around in your head, hence we have put together some of the most asked questions below:

What is best unfurnished/furnished?

The positive things about furnishing a property include:

  • It saves tenants a lot of money at the start so will appeal to them more.
  • You may let the property more quickly than an unfurnished property, because (generally) there are more tenants looking for furnishing
  • When the tenancy ends, you will still own the furniture and can use it yourself, or offer it to future tenants

The positive things about letting an unfurnished property include:

  • Tenants who buy their own furniture may stay for longer periods, since they have made an investment and moving could be complex and expensive
  • Tenants may be happier with their own furniture and less confusion and costs for yourself
  • You are not responsible for insuring tenants' furniture or belongings
  • You have no concerns over wear and tear if the property is let unfurnished

Could the tenants redecorate if requested?

If there is a trusting relationship with good communication, and so long as you set out the terms and conditions in writing and understand what the tenants want to do, it is in the interests of both parties to let tenants decorate as it will better your property for the future.

What service do you recommend I chose and why?

It all depends on how much time you have! i.e., if you find your lifestyle very busy then our full management service is highly recommended, as we deal with everything on your behalf (see our service section for full details). However if you find that you have some time to assist then we would advise our rental collection service as we deal with all the payment queries and ensure rent is with you on time and you will only have to deal with any maintenance issues. Finally, if you find you have plenty of time to assist then our Let only service is the right choice for you as once we introduce tenants to you and they move in, you will then be able to liaise with your tenants directly and deal with all queries accordingly. If you are still unsure call 02089867373 to obtain further advice.

I am in full time employment and worried about the time I will have?

This links to the question above as if you are in a full time job and find it hard to answer calls, texts or emails we would highly suggest that you use our management service, as we look after everything on your behalf so this benefits both parties.

What would you do if there was an emergency with the property and I did not reply?

This all depends on the individual situation, however we would continuously chase you to always try to confirm before proceeding with anything such as maintenance works ect however in the event of a real emergency we would assist with this promptly and keep you updated accordingly.

What happens if a tenant refuses to pay rent?

If a tenant fails to pay the full rent on the due date, a landlord can request the tenant to pay the rent due or vacate the rental property. The landlord must give the tenant a notice in writing, in a form called a Notice to End a Tenancy Early for Non-payment of Rent.

Should you have a particular question you would like to ask, feel free to email us at and we will display your question on this page with the answer, which will assist many other property owners like yourself!